What's going through the pipes is important business and costs big
money. Guaranteeing customer service,
performance levels and quality experiences requires deep analysis and proactive
monitoring.
System Integrator and IT Consulting company, Mindtree, is servicing a leading
video software and services company that provides end-to-end media streaming
and video asset management solutions to over 2,400 clients in 50+ countries
including some of the world's biggest brands.
This was achieved through a global infrastructure, consisting of
regional R&D and data centers around the world through traditional, hybrid
and private clouds.
The challenge was simple - To ensure and deliver a truly broadcast
quality experience. MindTree consultants
were assigned with the responsibility of maintaining the global network
infrastructure and had to adhere to strict requirements for Information
Security Management, IT Service Management and Quality Management.
One of the tasks that MindTree consultants had to undertake for their
client was capacity planning and assist them in migrating data from one data
center to another; a challenging task that demands huge bandwidth availability.
They had carried out the pre-migration analysis and estimated that the
available bandwidth would be more than sufficient for a quick data migration.
However, during the actual migration they noticed that the available bandwidth
was much lower than they had estimated.
Hence, data migration was taking much longer than anticipated.
It was imperative for the consulting team to quickly identify the root
cause of high bandwidth utilization and free it up. Using a tool called Firewall Analyzer, they
unearthed the cause. It picked up
unusually high consumption on remote access VPN traffic and provided important
insights into specific users (with IP address) connected to the VPN and the
amount of traffic being sucked up. They
were able to bring the situation under control immediately.
In addition, they were able to perform firewall configuration audits,
which helped them detect issues and vulnerabilities, identify conflicting or
unused devices rules and meet auditing and compliance mandates. The firewall audit feature helped remove
unused rules and spot these vulnerabilities due to device misconfigurations.
When network anomalies
occurred in their clients’ environment, it triggered custom alerts from a
centralized console. They were able to
assign alerts to operators, whereby they could view the complete history of
actions, notes on the alert and report on a very granular basis on the top VPN hosts, top protocols used and bandwidth consumption.
Bandwidth is not cheap especially in a high capacity video streaming
environment. Problem determination costs
money too. Mindtree has an execution
model to meet customer expectation and service assurance levels.
